Terms of Use

Customer Support

Whether its placing an order or answering questions that may help in your purchasing decision, our customer service representatives are ready to assist you. Please contact us via email, 24 hours a day, seven days a week at customerservice@VisorFrames.com Please send a detailed message and we will contact you back within 48 hours.

Billing Information

• Billing Address (Name, Address, Phone Number, and e-mail)
• Shipping Address (Name, Address, Phone Number, and e-mail)
• Billing Information (Name on Card, Address, Card Number, Card Type, and Expiration Date, CSC Code)

This information is used ONLY for the purpose of processing your order. The shipping address is required in order to ship your order; the e-mail address is used to send your receipt and tracking information; the billing address is needed to verify the identity of the cardholder and the phone number is necessary so that we can call you if there's a problem with your order.

Forms of Payment

For online orders via our shopping cart we accept Visa, MasterCard and Discover. We also accept checks and money orders. Mail your check or money order along with a detailed letter listing the items you would like to purchase and the shipping destination.

Shipping and Handling

We offer free ground shipping with some of our promotions within the continental United States ONLY. We do not offer free ground shipping to Hawaii and Alaska since this method is not provided by our carriers.

Please note that delivery time is subject to the ability of our couriers (USPS, Fed Ex & UPS) to fulfill their delivery schedule. Visor Frames, LLC is not liable for packages that weren't delivered on time because of mishaps or unavoidable delays by our couriers.

Please Note: Corrections made to addresses after shipment result in a $10 correction fee.

Processing Your Order

All orders are processed and shipped within 1-3 business days. In case the product you selected is on backorder, you will receive immediate notification and will be given the choice to remain on backorder, substitute the backordered item for another item or cancel the order. All orders go through an address verification system in order to protect our customers and the company against fraud. Therefore, we reserve the right to cancel any orders that are suspected of being under fraudulent activity.

Security

Our website is not only designed to make your shopping experience easy, quick and enjoyable, but also secure. Protected by SSL Encryption. None of our customers' information is released and is all confidential. We DO NOT sell any of our customers' information.